RETURN AND EXCHANGE POLICY
Unfortunately, all sales are final. Your safety is our utmost priority so there will be no returns and exchanges because of Covid-19.
You may refer to our size chart or shoot us a message if you're having a hard time choosing size.
This also applies to all pre-ordered items. Pre-ordered items is final and cannot be changed (size, color etc.)
In case we sent you a wrong item or received a damaged/defective piece, e-mail us at hello @thenewdaylifestyle.com within 7 days after delivery. Please be detailed and include photos as much as possible.
We will only provide you an exchange of the item/s or store credits in case your preferred size/item is unavailable.
All returns are to be inspected before an exchange/store credit can be given. So please allow a few days for processing.
- Items must be in original condition, unworn, unwashed.
- Items must be free of smells, stains and makeup.
- All sale items are NOT eligible for returns/exchanges.
Customer will shoulder the shipping to and from the HQ.